Emergency Propane Information
Residential Customers
Smell Gas? Act Immediately:
- Leave the area right away.
- Don’t use lights, phones, or appliances.
- Turn off the main tank valve if safe.
- Call 911, then call our emergency line at (866) 442-7911.
Fire or Explosion:
- Evacuate, call 911, and don’t return until cleared by authorities and a propane technician.
Winter Safety:
- Clear snow/ice from tank and path.
- Use a flag or marker for visibility.
- Call early if low on propane.
System Disruption:
- After a flood, storm, or outage, have a technician inspect before using appliances. Never relight pilot lights yourself.
Commercial Customers
Leak, Fire, or Equipment Failure:
- Evacuate and secure the area.
- Do not operate equipment or lights.
- Shut off supply valve if trained.
- Call 911, then call our emergency line at (866) 442-7911
Severe Weather & Access:
- Ensure roads and gates are accessible.
- Prepare for snowcat access if needed.
- Notify us if tank falls below 30% in a storm.
Post-Incident Protocols:
- After outages or equipment damage, shut off all propane devices and call us to inspect before resuming use. Coordinate with your site safety officer if needed.
Emergency Planning:
- Train your team on leak signs and evacuation.
- Include this page in your site safety documents.
- Schedule preseason inspections.